Comprehensive Hospitality Training

Learn key tools and resources for creating memorable guest interactions

Economic Impact Insight

Understand the significance of tourism and hospitality in the local economy

Unity in Tourism

Promote inclusivity and growth in the tourism sector

About the Course

Become a destination ambassador and elevate your expertise of Greater Palm Springs! The TEAM GPS Champions course is a fun and engaging 3-hour online training you can complete at your own pace, right from any device. Discover what makes our nine-city oasis unique as you gain in-depth knowledge about the community, attractions, and activities that shape the region. Whether you’re new to hospitality or a seasoned pro, this course will help you build confidence, offer memorable guest experiences, and contribute to our thriving tourism economy. As a TEAM GPS destination ambassador, you’ll also access exclusive networking events, early previews of new attractions, and ongoing educational opportunities to keep you connected and informed. The course offers remarkable value at no cost, thanks to the sponsorship of the Greater Palm Springs Tourism Foundation. Join a supportive network of destination ambassadors and help showcase the very best of Greater Palm Springs!

Course Curriculum

5 Chapters · 38 Lessons

  1. 1

    Introduction to TEAM Greater Palm Springs

    1. (Included in full purchase)

      Introduction and Overview

    2. (Included in full purchase)

      Welcome from Lauren Bruggemans, Director of Sustainability and Community Engagment

    3. (Included in full purchase)

      A Message From Scott White, President & CEO of Visit Greater Palm Springs

    4. (Included in full purchase)

      What is Visit Greater Palm Springs?

    5. (Included in full purchase)

      Tourism Marketing Infrastructure

    6. (Included in full purchase)

      International Marketing Video Produced with Brand USA

    7. (Included in full purchase)

      "The Ultimate Playground" Marketing Video Produced by Visit California

    8. (Included in full purchase)

      Visit Greater Palm Springs Social Media Video to Promote Summer

    9. (Included in full purchase)

      What is the Greater Palm Springs Brand?

    10. (Included in full purchase)

      Learn More About Branding

    11. (Included in full purchase)

      What is the "Oasis" Brand?

    12. (Included in full purchase)

      Assessment 1 - Instructions

    13. (Included in full purchase)

      Assessment 1: Tourism and its Impact, Our Visitors, Visitors’ Expectations

  2. 2

    What Greater Palm Springs has to Offer Visitors

    1. (Included in full purchase)

      Section 2 Introduction

    2. (Included in full purchase)

      Check in with Lauren Bruggemans

    3. (Included in full purchase)

      Where Do Visitors Stay?

    4. (Included in full purchase)

      Health & Wellness + Outdoor Adventures

    5. (Included in full purchase)

      Arts & Culture

    6. (Included in full purchase)

      "Art & Sol" Marketing Video

    7. (Included in full purchase)

      Art & Architecture Events, Festivals, and Public Art

    8. (Included in full purchase)

      Family Fun

    9. (Included in full purchase)

      Assessment 2 - Instructions

    10. (Included in full purchase)

      Assessment 2: Getting to Know Our Destination's Strengths

  3. 3

    Activities, Events, Experiences

    1. (Included in full purchase)

      A Diversity of Things to Do

    2. (Included in full purchase)

      Our "Event Oasis"

    3. (Included in full purchase)

      Additional Destination Strengths & Creating an Itinerary

    4. (Included in full purchase)

      Assessment 3 - Instructions

    5. (Included in full purchase)

      Assessment 3: Activities, Events, Experiences

  4. 4

    Your Role in our Oasis

    1. (Included in full purchase)

      Section 3 Introduction

    2. (Included in full purchase)

      You're Almost Done! Check In with Lauren Bruggemans

    3. (Included in full purchase)

      What Is TEAM GPS?

    4. (Included in full purchase)

      Providing World-Class Customer Service

    5. (Included in full purchase)

      Assessment 4 - Instructions

    6. (Included in full purchase)

      Assessment 4: Integrating What You've Learned

  5. 5

    Benefits of Being a TEAM GPS Destination Ambassador

    1. (Included in full purchase)

      Welcome to TEAM GPS! What to Expect

    2. (Included in full purchase)

      Final Check In With Lauren Bruggemans

    3. (Included in full purchase)

      Congratulations! You Are Now a TEAM GPS Champion

    4. (Included in full purchase)

      Take Our Survey

Ready to Elevate Your Hospitality Skills?

Enroll now to take the first step towards becoming a TEAM GPS Ambassador.

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